You actually couldn't make this stuff up,dear old Mark Higson Managing Director,Royal Mail Letters has written back to Dave Ward and to be honest,it seems we are going through a pointless 'Dear John' exercise.Marky says gems like 'Royal Mail remains completely committed to the 2007 Pay and Modernisation agreement and we have made changes entirely in line with that agreement.','Where local changes to staffing levels are necessary, our proposals are always based on workload - not arbitrary budget decisions.','I announced two weeks ago that there would be no more efficiency changes this year yet you have failed to honour your promise to call off strike action','Our aim is always to achieve agreement with the union on any changes.' and the piste de résistance,'I reject any suggestion that there is widespread bullying and harassment of our people.'
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